MANAGING CONSULTANT - AMAZON CONNECT

A company that combines technical expertise and delivery capability with vision to accelerate change and reinvent the way that public services are crafted and delivered are looking for an experienced Amazon Connect Consultant able to help clients understand, plan and implement best practices around migrating, building, managing and operating Amazon Connect within their AWS cloud environments.

Working with energy and integrity to build intelligent, highly secure, joined-up solutions that make a difference to everyday lives. The company has been helping government to make a difference for 50 years, crafting common systems and approaches, enabling government to work across multiple agencies and radically transform how public services are delivered. Empowering government to make a difference to everyone, every day.

You must have the following experience:

• You hold as a minimum an AWS Associate Certification (ideally DevOps Associate)
• You have experience in building call flows and IVR trees
• You have hands on experience of delivering Amazon Connect within B2C or B2B organisations (minimum 1 implementation ideally in an enterprise environment) which demonstrate tangible benefits:
  Reducing interpersonal costs
  Transforming front office capabilities to improve Customer & Employee Experience
  Transforming Operating models to better align to customers and improve ways of working
  Increase Customer dedication and spend, whilst also reducing cost to serve
  Improving Digital capabilities by leveraging next generation technologies
  Improve the transparency and knowledge about customers through sophisticated analytics
• You will have experience of building sustainable senior client relationships
• You will have a track record of building and developing high performing teams. With experience of delivering across multiple workstreams

You must have the following skills:

• Knowledge of Amazon Connect and relevant Qualification/Certification
• Degree level education or equivalent, typically in Business, Information Technology or Engineering (includes appropriate apprenticeships)
• Solid consulting experience in a recognised consulting business
• Experience of building business cases
• Experience of managing projects and project teams
• Good project management
• Excellent interpersonal skills
• A real team player with a collaborative working style
• Attention to quality and detail
• Ability to communicate clearly to influence senior stakeholders
• Change leadership skills
• Good data gathering and analytical skills
• Strong commercial acumen
• An innovative and fresh thinker

This is an excellent role for the right individual. You will be working for a leader in consulting, IT services and software development in Europe, providing assistance and guiding its clients to ensure the success of their complex transformation projects.

LOCATION – Flexible Working Option

SALARY - £75,000 plus package

Contact us to find out more